That’s in spite of the fact that overall, consumers prefer full-service restaurants over fast food.
The survey found that Americans’ satisfaction with fast food restaurants decreased by 2.6% in the last year, earning the category a score of 76. Meanwhile, full-service restaurants maintained their score of 80 from 2021.
The ACSI released its annual restaurant survey for the 2021-2022 year on Tuesday.
Even though fast food declined in popularity this year, Chick-fil-A maintained its score of 83, the highest score in the ACSI restaurant survey.
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SOURCE: New York Post; Fox Business, Ann Schmidt