Pregnancy Centers Have a Higher Customer Satisfaction than Chick-fil-A

As the Supreme Court considers oral arguments in the Dobbs abortion case, challenging a bipartisan Mississippi law protecting life at 15 weeks, advocates of abortion on demand are claiming that women will not have necessary support during their pregnancy should Roe be overturned.

Fortunately, this claim amounts to Chicken Little shouting, “The sky is falling!” Throughout the U.S., in all 50 states, there are over 2,700 pregnancy centers equipped to provide women with the help, support, and referrals needed to empower them, whether they decide to parent or place for adoption. These centers are staffed by 68,832 staff and volunteers, approximately 15% of whom are licensed medical professionals – which equates to over 10,000 physicians, nurses, sonographers, physician assistants, and other healthcare professionals.

Pro-life pregnancy centers are popular in communities for pregnancy-related services (including counseling, medical care, and myriad other resources) – as well as the compassionate and respectful atmosphere in which services are delivered. Indeed, client/patient satisfaction is the single best evidence to validate the high level of appreciation centers enjoy. Long-term data collected from client exit interviews by one national network association, Care Net, demonstrates 97 percent positive client satisfaction on average per center by women (and men) clients for the past 13 years. In 2019, the last year this outcome was studied on a national level for over 2,000 pregnancy centers, on average 99 percent of clients reported having had a positive experience at their pregnancy center. This astronomically high satisfaction rate is unheard of in most American businesses. In 2018, Forbes, using the American Customer Satisfaction Index, found Chick-fil-a to be the highest-rated business for customer satisfaction with a rating of 86.0–and everyone loves Chick-fil-a!

Indeed, it is the women who visit centers themselves who have been the leading source of pregnancy center marketing in communities for decades.

National polling conducted in both 1997 and then more recently by the Lozier Institute in 2014 demonstrate a consistent positive image of centers through the most common way in which women said they learned about centers in their respective communities. For the two polls, similar survey questions were asked. Women who said that they had either been to a pregnancy center, or knew someone who had been to a center, were asked how they learned about the existence of a pregnancy center in their area. The top response remained “from a friend” or “word of mouth” at 32 percent in 1997 and then 41 percent in 2014, even beating out the Internet. Medical providers in private and public settings are increasingly referring to pregnancy centers as well, given that 14 percent of women cited a “doctor’s office or clinic referral” in 2014 in response to this same survey question. Asked whether they knew if they had a local pregnancy center which does not offer or refer women for abortions, women’s responses jumped from 49 percent in 1997 to 69 percent in 2014.

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Source: CBN