Investigation Finds Indiana Hospital Showed ‘Lack of Empathy and Compassion’ in Caring for Black Doctor While She Battled Coronavirus

Dr. Susan Moore

An outside investigation into the death of a Black doctor while she battled COVID-19 has found that the treatment she received at a suburban Indianapolis hospital did not contribute to her death, its parent organization said Wednesday.

However, the review by a panel of six outside experts concluded Dr. Susan Moore suffered from a lack of cultural competence on the part of those treating her at IU Health North in Carmel, parent IU Health said.

IU Health in its statement acknowledged a “lack of empathy and compassion” was shown in the delivery of her care.

Moore, 52, a family medicine physician who had practiced in Indiana since 2009, died Dec. 20, about two weeks after she was released from IU Health North and then admitted to a different hospital.

In a Dec. 4 Facebook post, she said she had to repeatedly ask for medication, scans and routine checks while admitted to IU Health North. She said a white doctor in particular seemingly dismissed her pain, and she said she didn’t trust the hospital.

IU Health did not specify the “empathy and compassion” issues, or identify which caregivers were responsible for Moore’ s medical care.

“We owe it to our patients to always show up for them, to treat them with dignity and respect, to appreciate their perspectives, and to validate their feelings when they are in our care,” IU Health CEO Dennis Murphy said in a statement.

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