Chick-fil-A Dethrones In-N-Out Burger for America’s Favorite Fast-food Chain Title

The 2019 Market Force’s Customer Satisfaction Survey says Chick-fil-A is top fast-food chain when it comes to customer loyalty. (ivanastar/Getty Images)

In-N-Out Burger might have a beef with this survey.

The popular burger joint has been bumped from its top spot as Americans’ favorite fast-food chain by Chick-fil-A.

Market Force’s Customer Satisfaction Survey, which measures patrons’ loyalty to chain restaurants, revealed Wednesday that Chick-fil-A cruised past In-N-Out by six percentage points.

A survey of more than 7,600 consumers indicated that 79% of Chick-fil-A patrons were satisfied with their last visit and would recommend the brand to others. In-N-Out did rank No. 1 among burger joints, besting Five Guys by a comfortable 73% to 68% margin.

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SOURCE: New York Daily News, Storm Gifford