The DoubleTree by Hilton Hotel Portland employees who allegedly evicted a black guest for speaking on his mobile phone in the lobby have been fired just a day after being placed on administrative leave.
“We have terminated the employment of the two men involved in the mistreatment of Mr. Massey,” the hotel shared on Twitter Saturday. “Their actions were inconsistent with our standards & values. We reiterate our sincere apology for what he endured & will work with diversity experts to ensure this never happens again.”
Paul Peralta, general manager of Doubletree by Hilton Portland, said Friday that the hotel also apologized to Jermaine Massey, 34, and will conduct an internal investigation of the Dec. 22 incident.
“We sincerely apologize to Mr. Massey for his treatment this past weekend, and deeply regret the experience he endured,” Peralta wrote in an email to USA TODAY. “It was unacceptable and contrary to our values, beliefs and how we seek to treat all people who visit our hotel.”
The hotel’s internal investigation will involve outside help.
“We have a zero-tolerance stance on discrimination of any kind, and do not tolerate behavior of that nature,” Peralta said. “We are seeking the counsel of community leaders and will engage a third party to conduct a full investigation into the incident – reviewing our internal processes, protocols and trainings to ensure we are creating and maintaining a safe space for everyone.”
Massey, in Instagram posts that included videos, said a white hotel security guard named Earl approached him and asked for his room number. Massey said he confirmed he was a guest. The hotel employees accused him of posing a safety threat and causing a disturbance. Police arrived and escorted him off the property.
SOURCE: Nancy Trejos