LifeWay Christian Resources Ranked as Best Brick-and-Mortar Store in the Nation for Customer Service by Newsweek

LifeWay associate Becca Allen helps newlywed Terica Clifton find a book on marriage at the LifeWay Store in downtown Nashville. LifeWay has been named by Newsweek magazine as one of the top companies in the nation for customer service.

LifeWay Christian Resources is ranked as one of the top companies in the nation for customer service by Newsweek magazine.

LifeWay landed at No. 1 for brick and mortar bookstores on Newsweek’s list of America’s Best Customer Service 2019 — the first time the magazine has published rankings in this category.

“We are honored to receive this recognition from Newsweek,” LifeWay President and CEO Thom S. Rainer said. “Being included on this list underscores the value LifeWay places on its customers and highlights the excellence of our employees as they live out LifeWay’s mission and values every day.”

Art Tennille, national field director for LifeWay Christian Stores, said he’s read thousands of comments over the years from customers who have shared about a meaningful experience at one of LifeWay’s stores.

“The common thread in all of them is a caring, personal and authentic interaction with a LifeWay sales associate who has in some way served them with excellence,” Tennille said. “Our people are truly passionate about serving others and helping them navigate their faith journey, and this takes place over and over again each day as our doors open in cities across the nation. I’m so grateful for our front-line teams; they bring LifeWay’s mission to life.”

Newsweek partnered with market research company Statista to identify America’s best companies for customer service. Statista surveyed more than 20,000 U.S. customers who have either made purchases, used services or gathered information about products or services in the past three years.

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Source: Baptist Press