Bosses Are Using Artificial Intelligence to Find Out What Their Employees Are Thinking

AI tools give companies instant insights from employee surveys that once took months to process

Human-resource departments are becoming a bit less human as companies turn to artificial intelligence for help with hiring and firing—and to learn how employees really feel about their bosses.

Every year at SPS Companies Inc., most of the steel processor’s 600 employees, from warehouse staffers to top executives, fill out a 30-minute confidential survey that asks, among other things, whether they feel micromanaged and whether they feel their managers support their professional growth. One question challenges survey-takers…

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SOURCE: Imani Moise
Wall Street Journal